When surveyed, 40% of patients subject to medical malpractice would not have filed a lawsuit if someone had apologized and explained what happened. [1] Whether you're working in medicine or software, don't let pride turn an error into a conflict. Recover from error by taking responsibility.
In 📝Principles: Life and Work, 📝Ray Dalio speaks about the benefits of radical transparency and ownership. By finding, describing, and claiming an error you can often dissolve a conflict entirely. [2]
References
- Apologies and Medical Error, ncbi.nlm.nih.gov
- 📝Principles: Life and Work